More Datto Remote Monitoring and Management Pros → Being able to get to an agent or a client computer right away is very helpful." "The project management and task management features work well. Remote support is also something they focus on quite a bit, and it works really well. When it does the standard Windows and patches, it works really well. It has been really handy." "Automation, in terms of the standard patches and standard updates, and remote support are valuable.
I just ask the user if I can remote in, and 30 seconds later, I have remoted in. If a user needs assistance, I don't have to tell the user to do anything. That's a substantial cost savings on the billing side." "It has a single pane of glass, and it integrates well with other software." "I also like how Datto integrates seamlessly with the Autotask ticketing system." "The remote tool is nice. When I finished automating everything with Datto, we cut everything down to a couple of hours. "We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets.
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